Having a stable job can completely change your life. Communications Workers of America ( CWA ) just released a new YouTube Video, Insourced , featuring recently hired workers whose lives improved because they have call center jobs. CWA negotiated agreements with AT&T and US Airways that brought jobs back to the United States.
Watch the video in the post, and read more about the Call Center Worker and Consumer Protection Act at www.cwa-union.org/callcenterbill .
The act supports U.S. workers and consumers by:
- Denying taxpayer cash to offshorers by creating a "bad actor" list that would stop companies that ship jobs abroad from getting federal loans and grants and send them to the back of the line for government contracts.
- Requiring call center agents to tell you where they are calling you from.
- Giving you the right to transfer to a U.S. operator, so if you don't want an offshore call center, you have the right to be transferred to a U.S.-based operator.