Transport Workers (TWU) began running ads this week in the Provo Daily Herald, asking whether or not the airline, Allegiant, will actually be around to provide service to the community. In connection with the ads, TWU launched the website “WillAllegiantBeThere.org,” which includes an “UnRoute Map” of canceled service. Also on the website are reports of the low level of service the airline has provided in recent years.
Since the beginning of 2012, Allegiant has canceled service to Lafayette, La.; Fort Collins-Loveland, Colo.; Saginaw, Mich.; Salisbury, Md.; and Wilmington, N.C. The company said that the markets were dropped because of a lack of customer demand, but local reports suggest that Allegiant's flights to some of these areas have been as high as 90% full, making the claim very suspect.
Meanwhile, the company has shown profits for 40 consecutive quarters, despite ignoring pleas from passengers and workers to improve their service. Allegiant has received consistently negative reviews for high costs, too many late or canceled flights and negative passenger reviews.
Thom McDaniel, international vice president of TWU, said:
This year Allegiant decided to drop “integrity” “service” and “fun” from its mission statement and we don’t know why. What we do know is that the long-term success of this company depends on quality service to customers, strong community relationships and fair treatment of workers. Allegiant Air flight attendants are committed to the success of our company. We are proud that we are financially successful, but the recent actions of management have left many asking if Allegiant will be there when you need them.