Shortcut Navigation:


T-Mobile Takes the Low Road, Closes U.S. Call Centers with 3,300 Workers

T-Mobile will close seven U.S. call centers with some 3,300 workers, a decision the Communications Workers of America (CWA) says “harms workers and communities.”

In addition, says the union, taxpayers are being left with a $14.2 million bill, the price of local and state subsidies T-Mobile received for opening four of the centers in exchange for promises of employment and economic development.        

T-Mobile's announcement came just months after the Federal Communications Commission (FCC) turned down a proposed merger between the company and AT&T that would have protected call center jobs in this country and returned 5,000 jobs from overseas. In a statement, CWA says:

The [FCC] instead chose not to approve that merger. Now we’re seeing the result of that decision to put good jobs at the bottom of the FCC’s priorities: significant job loss affecting thousands of workers and their families in an extremely sluggish economy.

Lothar Schröder, a member of the ver.di board, which represents more than 2 million workers in Germany, including workers at T-Mobile and its parent company Deutsche Telekom, says, “Ver.di will support CWA and American workers and advocate for the preservation of jobs.”

The call centers T-Mobile says it will close are in Allentown, Pa.; Fort Lauderdale, Fla.; Frisco, Texas; Brownsville, Texas; Lenexa, Kan.; Thornton, Colo.; and Redmond, Ore.

Click here for CWA’s full statement.

The email address provided does not appear to be valid. Please check the address entered and try again.
Thank you for signing up to receive our blog alerts. You will receive your first email shortly.

Related Stories

Take Action

Protect the Consumer Financial Protection Bureau

The Consumer Financial Protection Bureau has done crucial work to safeguard Americans against the deceptive and abusive practices of big banks, student loan servicers, credit card companies and predatory lenders. Tell Congress to protect this important agency.

Sign the petition. »

Connect With Us

  • Facebook
  • Twitter
  • YouTube
  • Flickr

Get Email from AFL-CIO

Msg & data rates may apply. Text STOP to 235246 to stop receiving messages. Text HELP to 235246 for more information.


Join Us Online