Restaurant Workers: Saru Jayaraman Takes Us 'Behind the Kitchen Door'
The partition that separates diners from the inner workings of the restaurant industry toppled for Saru Jayaraman shortly after the Sept. 11, 2001, attacks. Fekkak Mamdouh, one of the headwaiters of the restaurant housed on the top floor of the World Trade Center, approached Jayaraman seven months after the attacks. His former boss deemed him and his former crew “not experienced enough” to work in his new Times Square restaurant. Jayaraman, a 27-year-old organizer of immigrant women, took up the case to advocate for the displaced workers, organized protests and won—most of the workers were awarded the good jobs their former boss promised.


