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A Bigger Share for Bike-Share Workers: One Worker’s Story on Winning a Voice (and Contract) in the Workplace

There is an invisible hand that mysteriously guides bike behavior in New York City, making them disappear and reappear all around the city…and those hands belong to Dolly Winter. Dolly, a friendly veteran dispatcher, has worked for Citi Bike in New York City since its launch in 2013. Dolly says her favorite part of the job is watching the flow of the bikes and people in the city. She is truly a bike enthusiast who believes that bike-share programs change lives and build healthier communities.

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